Shipping information

Orders & Delivery

Delivery – general

We send product by air freight. On-line orders are dispatched same day or the next business day. Delivery times are estimates only but usually arrive 5 working days after dispatch.

Placing and Accepting Orders

Orders will not be despatched until payment in full is received and we're satisfied with the integrity of the order. Without limiting the Terms and Conditions herein, we will not be responsible for any loss or damage caused by late delivery or cancellation of an order or a product or arising from exercising our cancellation rights. Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer.

Order cancellation

We reserve the right not to provide goods or services or cancel orders (or part thereof) at our sole discretion at any time. If you need to cancel an order, please contact us immediately on sales@toidesignz.com  Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled are subject to our policy for Returns and Exchanges.

Delivery

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We have aligned ourselves with delivery partners who we believe will always do their best to deliver products by the estimated delivery date, but dates specified are estimates only.

Please ensure that you fill in the Name & Address and Delivery Address boxes if differing from the Name & Address.

Non-arrival or an order

It is your responsibility to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery. If an item is lost in transit, we will not despatch a replacement immediately. Replacement items will be despatched at our discretion.

We are unable give a guaranteed time or day of delivery.

Without limiting the operation of any other Terms and Conditions herein a) we will not accept liability for any loss or damage arising from a late delivery, b) you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancellation of an order, and c) we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Freight

Freight charges are set by your nominated destination. Costs are shown in the Shopping Cart at the time of order. Please note freight charges are an estimate only. We reserve the right to make changes where necessary.

Customs & Duties

Most countries levy charges for import duties and/or VAT upon arrival of goods. Customs services may contact you and advise of such charges payable prior to them releasing the goods to you. This occurs infrequently, and varies country to country. Buyers, please be aware this may happen, which the buyer/recipient, as the importer of record, will be liable. We will not be liable or responsible for any such costs.

Returns & Refunds

Making a Return

If you want to return a product to us, contact us by email returns@toidesignz.com for advice about return details.

Returns and Exchanges

If you return goods for any reason, please keep appropriate proof of despatch. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item. It is your responsibility to ensure returned goods are adequately packaged to avoid damage in transit. We will not issue a return or exchange unless the product/s are in a saleable condition upon return. All returned products must be: a) Unused, unopened and in original condition; b) Undamaged, and c) Received by us within 30 days of original delivery to you. In the event of a return by you we will exchange or refund in the form of a Company gift voucher. However, you will pay the delivery costs of the return to us and any re-delivery to you. We will not refund initial delivery or credit card costs.

You may not return an item because you have changed your mind.